Skills & Competencies for Retail Store Operations Administrator

Retail Store Operations Administrator job profile

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JOB SUMMARY for Retail Store Operations Administrator

Oversees store/home office communications.

JOB RESPONSIBILITIES for Retail Store Operations Administrator

Duties may include payroll administration, overseeing new store openings, and contest planning and administration. Acts as liaison between field and home office management.

Retail Store Operations Administrator SALARY RANGE

BASE 50%
$105,999
TOTAL 50%
$117,272
Job Level
P04
Job Code
SM15000233
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department

Retail Store Operations Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Store Operations Administrator skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Retail Store Operations Administrator

1 Industry Competency – Retail Industry
Proficiency Level -3
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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2 Industry Competency – Retail Store Opening
Proficiency Level -3
Skill definition-Managing the planning, coordination, and execution of newly established stores to ensure a seamless transition to full operation.
Level 1 Behaviors
(General Familiarity)
Explains the importance of understanding the target market when launching new retail stores.
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Level 2 Behaviors
(Light Experience)
Helps in conducting market research to analyze customer needs, preferences, and buyer behavior.
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Level 3 Behaviors
(Moderate Experience)
Guides the store management team in setting up the store and displaying products based on brand guidelines.
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Level 4 Behaviors
(Extensive Experience)
Incorporates strategic floor plans and space management to improve the retail store's design and layout.
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Level 5 Behaviors
(Mastery)
Designs strategic business plans and outlines objectives to drive retail store launch success.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Retail Store Operations Administrator

1 Job Family Competencies – Accounting
Proficiency Level -2
Skill definition-Creating financial statements and reports based on the summary of financial and business transactions.
Level 1 Behaviors
(General Familiarity)
Describes the functions and benefits of accounting systems used within our business financial system.
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Level 2 Behaviors
(Light Experience)
Follows up with operations to ensure that approved invoices are turned in to accounting.
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Level 3 Behaviors
(Moderate Experience)
Audits transactions to ensure alignment with accounting systems and communicate discrepancies to management.
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Level 4 Behaviors
(Extensive Experience)
Directs the day-to-day operations of the corporate's Accounting Department.
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Level 5 Behaviors
(Mastery)
Establishes a monitoring system to evaluate compliance with GAAP and financial regulatory requirements.
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2 Job Family Competencies – Payroll Administration
Proficiency Level -3
Skill definition-Overseeing all the tasks involved in paying the total work hours of employees to ensure employees received appropriate pay.
Level 1 Behaviors
(General Familiarity)
Discusses the laws and regulations that govern major activities and processes of payroll administration.
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Level 2 Behaviors
(Light Experience)
Assists in the daily activities governing payroll services within our organization to provide equitable pay rates.
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Level 3 Behaviors
(Moderate Experience)
Maintains information on employee bank records to process payments accurately.
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Level 4 Behaviors
(Extensive Experience)
Creates and monitors metrics to measure the accuracy and effectiveness of payroll management.
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Level 5 Behaviors
(Mastery)
Designs payroll policy and regulations that adhere to employment laws to provide a compliant pay structure.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Retail Store Operations Administrator

1 Core Competencies – Scheduling
Proficiency Level -3
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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2 Core Competencies – Taking Action
Proficiency Level -3
Skill definition-Forecasting business needs and implementing timely corrective actions to satisfy future business demands.
Level 1 Behaviors
(General Familiarity)
Describes the importance and benefits of taking strategic actions in the workplace.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles necessary data for the development of strategic action plans.
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Level 3 Behaviors
(Moderate Experience)
Executes strategic plans that support organizational goals and objectives.
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Level 4 Behaviors
(Extensive Experience)
Guides the team in improvising strategies to manage business risks effectively.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and technologies to resolve and minimize risks.
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3 Retail Store Operations Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Operations Administrator
Proficiency Level - 4
5 Competency for - Retail Store Operations Administrator
Proficiency Level - 5

Summary of Retail Store Operations Administrator skills and competencies

There are 8 hard skills for Retail Store Operations Administrator, Retail Industry, Retail Store Opening, Merchandising, etc.
4 general skills for Retail Store Operations Administrator, Accounting, Payroll Administration, Promotion, etc.
8 soft skills for Retail Store Operations Administrator, Scheduling, Taking Action, Process Improvement, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Operations Administrator, he or she needs to be skilled in Scheduling, be skilled in Taking Action, and be skilled in Process Improvement.

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